Sometimes, a patron will call or email with a request for an item. Typically, we insist patrons submit requests through ILLiad, but sometimes we make exceptions to this rule. Use your discretion to determine when to input a request for a patron.
- In ILLiad, search for the patron in the search users box in the main ribbon using either their name or user name.
- Double click to open the correct user profile.
- Click the borrowing button to create a new borrowing request.
- Fill out the borrowing form, making sure to fill out all the information you need.
- Save the request and close the window. The request will now appear in the “Awaiting Request Processing” queue.
