Awaiting Unfilled Processing

When a request is sent to a lending string, it sometimes comes back to us without being filled.  These unfilled queue.

  1. Double click to open the queue.
    The location of the "Awaiting Unfilled Processing" queue in ILLiad.
  2. Open the request.
  3. Check the “Not Wanted After” date.
    A screen capture showing the not wanted after date in ILLiad.
  4. If the date was prior to today, cancel the request with the reason, “We could not fill your request by your deadline.”
    A screen capture showing how to cancel the unfilled ILLiad request.
  5. If the date has not yet passed go to the lower OCLC tab and process the request as you would if it were a new request.
    The location of the lower OCLC tab
  6. If there are not available lending libraries left in any of the records for the title, click the button to add a flag, and select “Need help finding.”
    A screen capture showing how to indicate you need help finding the item in the request.
  7. Save your changes.
  8. Route the request to “Awaiting Extended Searching.”